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Cancellation & interruption insurance with Covid-19 coverage
When you book an apartment with Paris Attitude, you have the option of subscribing to an insurance for cancellation and interruption of stay for any justified reason, covering situations related to Covid-19 (in the event of illness or contact).
This insurance is provided by Mutuaide, a subsidiary of Groupama.
Covid-19 guarantees
Positive PCR test of yourself or a family member
Proven close contact or quarantine
Denied boarding following temperature measurement
Travel contraindication from your doctor due to Covid-19 symptoms
Other guarantees
Serious illness of yourself or a family member
Personal injury to yourself or a family member
Death of a family member
Pregnancy complications
Theft of identity papers 48 hours before departure
Visa refusal
If you subscribe to this insurance and have to cancel your stay for one of these reasons, or for any other unforeseeable cause beyond your control, all of your agency fees and your deposit will be refunded. If you have to interrupt your stay, all of your rent and charges for the duration of your notice will be refunded.
Our answers to all your questions
How can I subscribe to the cancellation / interruption insurance?
It is possible to subscribe to our cancellation / interruption of stay insurance for any reservation made with Paris Attitude.
This option will be offered to you when you pay for your reservation.
The exact cost of the insurance depends on the rent of your apartment as well as the length of your stay.
If you have any questions, do not hesitate to contact your Paris Attitude advisor.
I cannot leave because I have been diagnosed positive for the Covid-19 test. Can I cancel my reservation and get a refund?
YES - You can cancel your trip and be reimbursed for all your agency fees as well as your deposit for rent and utilities.
How? You must inform your Paris Attitude advisor of your wish to cancel your stay and file your reimbursement request on our insurer's website within five working days of the event giving rise to the guarantee. Supporting documents will be requested.
My traveling companion or a member of my family has tested positive for the Covid-19 test. Can I cancel my reservation and get a refund?
YES - If your spouse, you ascendants or descendants, or a member of your close family (brother, sister, in-laws, children of your spouse..) is diagnosed positive, you can cancel your trip and be reimbursed for all your expenses agency as well as your deposit of rent and utilities.
How? You must inform your Paris Attitude advisor of your wish to cancel your stay and file your reimbursement request on our insurer's website within five working days of the event giving rise to the guarantee. Supporting documents will be requested.
France or my country of residence has closed its borders. Can I cancel my reservation and get a refund?
NO BUT - This is not an event guaranteed under your insurance contract, but Paris Attitude will reimburse you for your agency fees in the form of a voucher valid for 12 months.
The rental deposit you make when booking belongs to the owner of the apartment you are renting.
I can no longer leave because I have been placed in quarantine on suspicion of Covid-19 infection. Can I cancel my reservation and get a refund?
YES - You can cancel your trip and be reimbursed for all your agency fees as well as your deposit for rent and utilities.
How? You must inform your Paris Attitude advisor of your wish to cancel your stay and submit your request for reimbursement on the website of our insurer within five working days of the event giving rise to the guarantee. Supporting documents will be requested.
France or my country of residence has implemented a lockdown and I can no longer travel. Can I cancel my reservation and get a refund?
NO BUT - This is not an event guaranteed under your insurance contract, but Paris Attitude will reimburse you for your agency fees in the form of a credit note valid for 12 months.
The rental deposit you make when booking belongs to the owner of the apartment you are renting.
A member of my family is sick with Covid-19. Can I interrupt my stay and be reimbursed?
YES - You can interrupt your trip and be reimbursed for your rent and charges during your month of notice
How? You must send your leave to your landlord by registered letter with acknowledgment of receipt. You can send this registered letter from the La Poste website.
You must also inform your Paris Attitude advisor of early departure and file your reimbursement request on our insurer's website within five working days of the event giving rise to the guarantee. Supporting documents will be requested.
I subscribed to the cancellation / interruption of stay insurance. What should I do if I want to cancel or interrupt my stay?
First, you must notify your Paris Attitude advisor to inform them of your wish to cancel or interrupt your rental.
If you are already in the apartment, you must send your landlord your leave by registered letter with acknowledgment of receipt. You can send this registered letter from the La Poste website.
Finally, you must file your reimbursement request on our insurer's website within five working days of the event giving rise to the guarantee. Supporting documents will be requested.
I subscribed to the cancellation / interruption of stay insurance. Who should I contact if I have a question?
You can contact our insurance partner Trustiway at +33 (0)1.88.61.21.45, or at contact@trustiway.com, Monday to Saturday from 9:00 a.m. to 6:00 p.m.
Do you have any question? Fell free to contact us
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