I would like a follow-up on my claim sent to the help center please.
Situation reminder: I spent more than 21 days in this apartment without hot water (I waited for a solution since my declaration date on February 15, 2023 until March 8, 2023, when I had no resolution of the problem I had to take a hotel definitively on March 9, 2023 before joining my new Appart. I remained without hot water throughout this cold period, which caused me health problems (I can share my MRIs with you). I am entitled by law to my compensation.
Also, the inventory of fixtures was carried out yesterday by the owner with confirmation that everything is OK. And I still haven't received anything concerning the return of my 2 sums deposited as guarantees that I sent you at the beginning of my 2 stays (the first of 3 months with a deposit of 300 euros and the 2nd stay with a deposit of 1300 euros) and I still have the contracts.
Yours faithfully I would like to have a follow-up of my claim sent to the help center please.
Situation reminder: I spent more than 21 days in this apartment without hot water (I waited for a solution since my declaration date on February 15, 2023 until March 8, 2023, when I had no resolution of the problem I had to take a hotel definitively on March 9, 2023 before joining my new Appart. I remained without hot water throughout this cold period, which caused me health problems (I can share my MRIs with you). I am entitled by law to my compensation.
Also, the inventory of fixtures was carried out yesterday by the owner with confirmation that everything is OK. And I still haven't received anything concerning the return of my 2 sums deposited as guarantees that I sent you at the beginning of my 2 stays (the first of 3 months with a deposit of 300 euros and the 2nd stay with a deposit of 1300 euros) and I still have the contracts.
Yours faithfully